Troubleshooting
simplistically designed for ease of use advanced technology for ease of crisp clear sound
Troubleshooting
Looking for help? This page takes you through the THREE steps to get started with your RCA Symphonix earpiece, with videos to show you each step. HELP NOW.
There's no sound from the earpiece.
- There is a 2-3 second delay when you first turn the earpiece on before the circuitry is ready. This is normal.
- Make sure the earpiece is turned on. Put the earpiece's on/off switch in the on position.
- Make sure the earpiece is charged. Place the earpiece in the charger. When the Charging light turns solid green, the earpiece is fully charged.
- Make sure the tube and dome are clean. Follow the directions in your user guide to clean them.
- Make sure the sound inlet and microphone are clean. Follow the directions in your user guide to clean them.
The sound from the earpiece isn't loud enough.
- Try a different volume setting on the earpiece. Press 1 second on the earpiece's volume button until you hear beeps. Two beeps is for volume level 2, three for volume level 3.
- Make sure the dome is inserted completely into your ear. Gently wiggle it into your ear canal.
- Make sure the tube is snapped onto the earpiece properly and that the dome is fully seated on the end of the tube.
- Make sure the tube and dome are clean. Follow the directions in your user guide to clean them.
- Make sure the sound inlet and microphone are clean. Follow the directions in your user guide to clean them.
- You may be producing excessive earwax. Consult your hearing or healthcare professional.
I hear feedback or whistling from the earpiece.
- Make sure the tube is snapped onto the earpiece properly and that the dome is fully seated on the end of the tube.
- Make sure the dome is inserted completely into your ear. Gently press it into your ear canal.
- If you are using the medium-sized dome (the one that came pre-installed on the right tube), try installing the larger dome that comes in this package. See the instructions for replacing the dome in your user guide.
- You may be producing excessive earwax. Consult your hearing or healthcare professional.
The earpiece keeps beeping.
- This means the earpiece's battery needs to be recharged. Place the earpiece in the charger. When the Charging light turns solid green, the earpiece is fully charged.
The sound is distorted / not clear.
- Make sure the earpiece is charged. Place the earpiece in the charger. When the Charging light turns solid green, the earpiece is fully charged.
- Make sure the tube and dome are clean. Follow the directions in your user guide to clean them.
- Make sure the sound inlet and microphone are clean. Follow the directions in your user guide to clean them.
- Your RCA Symphonix earpiece may be damaged. please e-mail us at contact@rcasymphonix.com
The charger isn't charging my earpiece.
- Make sure the earpiece is fully inserted in the charger. You should feel it snap into place.
- You may have triggered the charger's protective circuitry by putting the earpiece into the charger backwards. The charger shuts off automatically to protect the earpiece. To restore charging, unplug the charger from the wall and plug it back in. Then follow the directions in your user guide to place the earpiece in the charger correctly.
- If neither of the solutions work for your charger or earpiece, please call our toll-free help line at: 1-888-225-2644
Both charger indicator lights are flashing.
- You have triggered the charger's protective circuitry by putting the earpiece into the charger backwards. The charger shuts off automatically to protect the earpiece. To restore charging, remove the earpiece from the charger. Then unplug the charger from the wall and plug it back in. Follow the directions in your user guide to place the earpiece in the charger correctly.
No indicator lights on the charger.
- Make sure the AC adapter is connected to the charger.
- Make sure the charger's AC adapter is plugged in to a working wall outlet.
- If the charger's AC adapter is plugged into an outlet controlled by a switch, make sure the switch is on.
There's wax in the tube.
- Use a section of monofilament fishing line (medium- to heavy-gauge) to clean inside the tube. You can also use the tube-cleaning rod that comes with the RCA Symphonix cleaning kit. For more information about the cleaning kit, click here.
